Thank you for visiting alphasports.co.za ("Site"). Alpha Sports Nutrition ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our Site.
By accessing or using this Site, you accept the practices described in this Privacy Policy.
This policy applies to all online interactions with our Site and services. It may not apply to information collected offline unless specifically stated.
1. Information We Collect
We collect personal information in several ways to provide an efficient, meaningful and customised shopping experience.
Information You Provide
When you use our Site, you may provide:
- Name and surname
- Billing and shipping address
- Email address
- Phone number
- Country of residence
- Order information
- Account login details
- Product reviews or feedback
- Communications with us
This information is used to:
- Process orders
- Provide customer support
- Deliver products
- Improve our services
- Personalise your experience
- Send relevant updates and offers
If we encounter a problem processing your order, we may use your information to contact you.
2. Shopify Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s secure data storage, databases and general Shopify application. Shopify stores your data on secure servers protected by industry-standard security measures.
Shopify may collect and process information including:
- Device information
- Browser type
- IP address
- Time zone
- Cookies
- Order activity
- Payment information
Payment information is processed securely through Shopify-approved payment gateways. We do not store full credit card details.
For more information, please review Shopify’s Privacy Policy.
3. Registration and Ordering
Before using certain parts of the Site, you may need to register an account. During registration or checkout, you may be asked to provide personal information such as:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
This information is used to:
- Process and deliver orders
- Provide customer service
- Communicate about your purchases
- Improve our services
- Conduct internal marketing
4. Email Communications
We may use your email address to:
- Confirm orders
- Send delivery updates
- Respond to enquiries
- Provide service announcements
- Send newsletters and promotional offers
You may unsubscribe from marketing emails at any time. However, you cannot opt out of order-related communications.
5. Cookies and Tracking Technologies
Like many websites, we use cookies and similar technologies to improve your experience.
Cookies help us:
- Recognise returning users
- Store shopping cart contents
- Improve site functionality
- Analyse site usage
- Personalise content
- Deliver relevant advertising
Cookies are small text files stored by your browser.
You may disable cookies in your browser settings, but some parts of the Site may not function properly.
Our cookies do not access confidential information on your device and are not spyware.
Web Beacons and Pixels
We may use web beacons, pixels and similar technologies to measure website activity and marketing effectiveness.
Third-party services such as Facebook and Google may use cookies and pixels to measure advertising effectiveness and website usage.
Information collected by third parties is governed by their own privacy policies.
6. Log Files and Device Information
Like most websites, our servers automatically collect certain information including:
- IP address
- Browser type
- Internet service provider
- Referring pages
- Date and time
- Device information
This information is used for:
- System administration
- Fraud prevention
- Order verification
- Analytics
- Troubleshooting
- Marketing insights
An IP address may indicate your approximate geographic location.
7. How We Use Your Information
We use personal information to:
- Process and deliver orders
- Provide customer service
- Improve website functionality
- Personalise user experience
- Send marketing communications
- Prevent fraud
- Analyse customer behaviour
- Maintain site security
- Comply with legal obligations
8. Sharing Your Information
We do not sell or rent personal information.
We may share information with trusted third parties including:
Service Providers
We may share information with service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Email marketing
- Website hosting
- Analytics
- Customer service
These providers only receive the information necessary to perform their services.
For example, shipping companies receive:
- Name
- Delivery address
- Phone number
- Email address
Legal Requirements
We may disclose personal information if required:
- By law
- By court order
- By subpoena
- For fraud prevention
- To protect our rights
- To enforce our terms
Business Transfers
If our business merges with or is acquired by another company, your personal information may be transferred as part of that transaction.
Non-Personal Information
We may share aggregated non-personal information such as:
- Website traffic
- Purchase trends
- Marketing statistics
This information does not identify individual users.
9. Promotions and Competitions
From time to time we may run promotions or competitions.
Participation may require registration and submission of:
- Name
- Address
- Email address
- Phone number
Information may be shared with promotion partners as described in the competition rules.
We do not control third-party privacy practices.
10. Product Reviews
You may submit product reviews.
If you submit a review:
- Your email address will remain private
- Any personal information included in the review may be visible to other users
We recommend not including personal information in reviews.
11. Children's Privacy
We respect children's privacy and do not knowingly collect personal information from individuals under 18 years of age.
If you are under 18, please use the Site only with permission from a parent or guardian.
12. Data Security
We use industry-standard security measures to protect your personal information, including:
- Secure servers
- SSL encryption
- Secure payment gateways
- Restricted data access
However, no system is completely secure and we cannot guarantee absolute security.
13. Your Rights and Choices
You may request to:
- Access your personal information
- Correct your information
- Update your information
- Delete your information
- Stop receiving marketing emails
- Disable your account
Requests can be sent to: info@alphasports.co.za
Please do not send credit card details via email.
14. Offline Collection of Information
Most information is collected through the Site.
We may also collect information offline, such as:
- Telephone orders
- Customer enquiries
- Events or promotions
Offline information is handled consistently with this Privacy Policy and protected using secure systems such as SSL-encrypted databases where applicable.
15. International Data Transfers
Your information may be processed and stored outside South Africa, including in countries where Shopify and its partners operate.
By using this Site, you consent to the transfer of your information internationally where necessary.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page so that you remain informed about what information we collect and how we use it.
We encourage you to review this policy periodically.